Refund policy

Effective Date: July 20, 2025

At Velnaro, we are committed to your complete satisfaction. If you are not entirely happy with your purchase, we're here to help.

Returns

You have 30 days from the date you received your item to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by proof of purchase (order confirmation email or receipt)

Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale
  • Gift cards
  • Items that have been used, damaged, or altered after delivery

How to Initiate a Return

To start a return, please contact us at velnaro.support@gmail.com with:

  1. Your order number
  2. The reason for the return
  3. Photos of the item (if damaged or defective)

Once your return request is approved, we will provide you with instructions on how to send your item back.

Please do not send your item back without prior authorization. Unauthorized returns may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed within 5–10 business days to your original payment method.

Partial Refunds

Partial refunds may be granted in the following situations:

  • Item is not in its original condition or is missing parts not due to our error
  • Item is returned more than 30 days after delivery

Late or Missing Refunds

If you haven't received your refund after 10 business days:

  1. Check your bank account again
  2. Contact your credit card company — it may take some time before your refund is officially posted
  3. Contact your bank — there is often processing time before a refund is posted
  4. If you've done all of the above and still have not received your refund, contact us at velnaro.support@gmail.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at velnaro.support@gmail.com.

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Shipping Costs for Returns

  • If the return is due to a defect or our error, we will cover the return shipping cost
  • If the return is for any other reason, the customer is responsible for return shipping costs
  • Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund (if applicable)

Contact

For any questions about returns or refunds, please reach out to us: Email: velnaro.support@gmail.com