Privacy policy

Effective Date: July 20, 2025

Velnaro ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website or make a purchase from us.

Information We Collect

Information You Provide to Us

When you place an order or create an account, we collect:

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed securely — we do not store full card details)

Information Collected Automatically

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device information

Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser at any time.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your questions and support requests
  • Improve our website and products
  • Send promotional emails (only if you have opted in)
  • Comply with legal obligations
  • Prevent fraud and protect the security of our store

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Payment processors, shipping carriers, and other vendors who assist in operating our store
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are required to protect your information and use it only for the services they provide to us.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications at any time
  • Lodge a complaint with your local data protection authority

United Kingdom residents have additional rights under the UK GDPR and the Data Protection Act 2018.

Data Security

We implement industry-standard security measures to protect your information, including SSL encryption on all pages. However, no method of transmission over the Internet is 100% secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Children's Privacy

Our store is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date.

Contact

If you have any questions about this Privacy Policy or your personal data, please contact us: Email: velnaro.support@gmail.com